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Lodge A Complaint

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Level 1 Support

Submitting a complaint for the first time

If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.

If you are not satisfied with the response, please escalate the matter to the next level.

You can find the list of branch email IDs and phone numbers on our website: https://cobmahesana.bank.in/

Level 2 Support

Escalation to Head – Complain Officer

If the solution provided at Level 1 does not meet your expectations, escalate the matter to the relevant Head Complain Officer.

Mail on :- support@cobmahesana.bank.in

Call on :- 07935014658

Level 3 Support

Escalation to Head Office

If the solution provided at Level 2 does not meet your expectations, you can contact our Nodal Officer.

Mail on :- kaushik.patel@cobmahesana.bank.in

PRINCIPAL OFFICER

Contact Details

The Co-op. Bank of Mehsana Ltd.
3/A, Virnagar Society, S.T. Workshop Road, Mehsana 384002

Mail on :- pno@cobmahesana.bank.in

If Still Not Satisfied

You may approach the statutory body appointed by the Reserve Bank of India:

Lodge your complaint online through the RBI CMS Portal: https://cms.rbi.org.in

Or submit in physical/electronic mode to:

Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India
Central Vista, Sector 17, Chandigarh - 160 017
Email: crpc@rbi.org.in